Module: Assertiveness and active listening

Outcome to Client: Master the art of polite assertiveness to confidently achieve your goals in the workplace without sacrificing respect or collaboration.

Description: 

• Unlock Clear Communication: Understand the differences between passive, aggressive, passive-aggressive, and assertive styles and learn how to consistently choose the approach that builds trust. 

• Deliver Feedback with Ease: Use the “Sandwich” method to wrap constructive input in positive framing, ensuring it lands effectively while preserving relationships. 

• Adopt an Empathetic Edge: Practice “benefit of the doubt” thinking to resolve conflicts with diplomacy and mutual respect. 

• Refine Active Listening: Hone your ability to listen without distractions, ask the right questions, paraphrase for clarity, and acknowledge areas of agreement. 

• Pose Powerful Questions: Develop questioning techniques that spark insight, invite collaboration, and encourage teammates to embrace your perspective. 

• Achieve with Confidence: Strike the perfect balance of self-assuredness and consideration to inspire cooperation and drive successful outcomes. 

Module: Personality types & communication triggers 

Outcome to Client: Communicate more effectively by understanding what motivates people and what shuts them down. Learn how to tailor your approach to different personalities, reduce friction, and create deeper alignment. 

Description: 

• Know the Types: Explore key personality frameworks (e.g., DISC, MBTI, or temperament theory) to understand how people process information, make decisions, and interact. 

• Spot the Signals: Quickly recognize personality cues and adapt your tone, pace, and message for stronger rapport and reduced miscommunication. 

• Handle Triggers with Care: Learn common communication “hot buttons” for different types and how to avoid them in high-stakes interactions. 

• Motivate More Effectively: Speak to each person’s intrinsic drivers whether it’s logic, empathy, achievement, or stability to inspire real engagement. 

• Build High-Trust Relationships: Use personality insights to strengthen collaboration, manage conflict with empathy, and lead with emotional agility.

Module: Transactional analysis & ego states  

Outcome to Client: Master the psychology behind every conversation. Learn to identify and shift ego states in real time to lead with emotional intelligence, diffuse tension, and foster meaningful connections that drive results. 

Description: 

• Read the Room Instantly: Recognize Parent, Adult, and Child ego states yours and others' so you can respond intentionally, not react emotionally. 

• Lead with the Right Energy: Know when to stay neutral, when to nurture, and when to be firm without slipping into unproductive roles or power plays. 

• Disarm Conflict Before It Starts: Spot crossed or hidden transactions that derail conversations and redirect them for clarity and cooperation. 

• Break Old Patterns: Identify the scripts and life positions that unconsciously drive behavior, then consciously choose more effective responses. 

• Communicate with Presence: Show up in your Adult ego state to stay grounded, credible, and calm even in high-stakes interactions.